NetSpeed Learning Solutions October 2018
Managing Conflict in the Age of Polarization
This week I'm thinking about conflict. With everything that is happening in the United States right now as two polarized political parties battle over a Supreme Court nomination, how could I avoid thinking about conflict? I read articles in my Facebook stream and then check out the comments as people sling angry attacks at each other, name call, and present their opinions as fact. I can't help but conclude that most people are not skilled at handling disagreements, and we certainly don't appear to have strong role models in many of our political leaders and representatives.
Organizations thrive when people communicate openly and honestly. When conflict arises in our workplaces, we expect our staff to work it out and come to agreement. We know that conflict reduces productivity and stifles innovation. We know that taking polarized positions in the workplace blocks effective collaboration. Focused on mutual goals, employees can and should be able to talk through their differences to arrive at shared solutions.
There are four common communication errors that people often use when they are not getting their own way. (Sadly, you can see all four on display in our public institutions these days.) These tactics, when used in the workplace, usually lead to chronic conflict:  
  • Manipulating (attempting to influence someone's behavior or attitude through deception or secrecy)
  • Whining (complaining without seeking to improve the situation)
  • Attacking (repeatedly expressing anger and frustration in the form of inappropriate personal criticism)
  • Bullying (making unreasonable demands and threats that exceed appropriate consequences)
Are you ready to help your managers and employees give up these dysfunctional patterns? Take a few minutes to complete the About You questionnaire  at our website. These results will help you evaluate your own behavior. Then plan to attend our next webinar to learn about our interactive, experiential training program, Managing Workplace Conflict .
To learn how organizations like yours are developing their people to communicate openly and honestly, join us for our next complimentary webinar Strategies to Reduce Conflict in the Virtual Workplace on Wednesday, October 17, 1:00 pm ET/ 10:00 am PT.
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Cynthia Clay
Advanced Virtual Facilitator Training:
Leveraging Cognitive Principles for
Superior Virtual Classroom Experiences

Announcing our newest course for virtual learning professionals who want to develop advanced virtual design and facilitation skills!

If you want to leverage the neuroscience of learning to design and facilitate extraordinary online learning experiences, register now for our latest course. We've built this course incorporating 12 brain-based learning principles (six for engagement and six for retention).
Limited to eight participants, the course is experiential, participatory, and hands-on. Facilitated by Cynthia Clay and Sherry Johnson-Metz, this advanced course requires previous certification in a virtual facilitator course delivered by NetSpeed Learning Solutions (or a comparable virtual training course).
By the end of this six-week course, you will be able to:  
  • Incorporate brain-based engagement and retention principles in the blended virtual classroom (synchronous and asynchronous)
  • Evaluate virtual course designs to increase learner attention, engagement, and retention
  • Boost collaborative learning and on-the-job application in blended virtual courses
  • Audit any virtual course design to leverage the neuroscience of learning for maximum results
  • Apply facilitation practices to increase engagement and knowledge retention
What You'll Experience  
  • Two 90-minute web workshops modeling the virtual skills and practices
  • Online assignments integrating the 12 brain-based principles into your techniques
  • Hands-on coaching with a NetSpeed Learning Solutions Master Trainer
  • Experience designing a complete blended virtual course
  • Delivery of a 20-minute trainback experience
  • The opportunity to observe and give feedback to your peer professionals
  • Valuable feedback from your colleagues and the Master Trainer
Course Schedule

November 7

Course Opens
Introductory Assignments Online

November 15
10:00 am PT/
1:00 pm ET

Web Workshop 1: Brain-based Learning Principles for Maximum Engagement
(90 minutes)

November 29
10:00 am PT/
1:00 pm ET

Web Workshop 2: Brain-based Learning Principles for Maximum Retention
(90 minutes)

December 13
8:00 am PT
11:00 am ET

Trainback Delivery (Observation and Feedback)
(Five hours)

Total Time Investment: 24 hours = 8 hours (synchronous) + 16 hours (asynchronous)
Price: $2,000 per person ($1800 with 10% discount if payment is received on or before October 15, 2018
Learn More and Register Now!  Course is limited to eight participants.
One Final Thought
Cynthia Clay is an engaging and powerful  keynote speaker! Invite her to speak at your  next event (face-to-face or online)! 

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