The Managing Workplace Conflict training program develops the skills, behaviors and practices that allow employees to communicate, collaborate, and resolve conflict. The program helps employees at all levels learn how to manage interpersonal conflict in the workplace.
Based on the book Peer Power: Transforming Workplace Relationships, the program brings the principles and strategies from the book to life using a combination of discussions, role plays and case studies. Participants interact with the facilitator and with each other to connect the course material with their personal experiences. Skill-building scenarios, videos depicting the different behavior types, and audio clips contribute to an immersive experience that models successful engagement to resolve difficult scenarios.
Managing Workplace Conflict is designed to foster culture change within your organization — increasing the capacity of groups to be accountable to each other and to their common goals by showing employees the steps to manage conflict in the workplace, communicate constructively, and build relational capital. The result is accountable, collaborative work environments that support the organization's key objectives.
The program will benefit anyone having to get results working with and through other people:
Managing Workplace Conflict will prove valuable to any organization that:
The Managing Workplace Conflict program is modularized and completely customizable for maximum flexibility in delivery depending on the needs of your organization. This conflict-resolution training program can be presented in a format as short as three hours or as long as two days. The complete program consists of the following six customizable modules, which can be delivered as face-to-face classroom sessions or as a series of webinar workshops:
Following the training, participants use the online reinforcement tools at NetSpeed Learning Center to ensure learning transfer and application on the job. These tools include a personal self-assessment, planning worksheets, and an interactive, multimedia “virtual coach.” For private sessions, an online administration/reporting tool lets you easily measure the impact of the training program, including third party evaluation.
This ebook will help with dealing with difficult people at work. It expands on the nine behavior patterns described in the book Peer Power: Transforming Workplace Relationships, and suggests the appropriate principles (Be Real, Take Responsibility, Build Relationships and Extend Respect) you can use in each scenario to turn them into effective collaborators.Download Now