This ebook will help with dealing with difficult people at work. It expands on the nine behavior patterns described in the book Peer Power: Transforming Workplace Relationships, and suggests the appropriate principles (Be Real, Take Responsibility, Build Relationships and Extend Respect) you can use in each scenario to turn them into effective collaborators.
From the introduction by Cynthia Clay:
In our Peer Power classes and webinars, we find that all participants recognize several of these patterns in their own workplace interactions. It's been extremely gratifying to watch participants gain new insights into how they can start making these less-than-ideal relationships more effective and enjoyable. I hope you have a similar experience reading this ebook.