For Customer-Facing Staff
Strengthen Customer Loyalty
Do you want to dazzle your customers? Are you ready to strengthen customer loyalty? We offer ready-to-launch virtual customer service training programs to help your organization develop the customer service skills of individuals who support internal and external customers.
Skills Developed
- Recognizing the impact of communication style
- Responding effectively to customers’ varied styles
- Delivering the highest quality service no matter what
- Avoiding service delivery that upsets customers
- Meeting customer needs
- Listening well to customer issues
- Responding with empathy
- Meeting the organization’s customer service standards
- Taking ownership of problems
- Suggesting alternatives and solutions
- Dealing with difficult emotions
- Diffusing customer anger or frustration
- Analyzing common systemic issues
- Recommending effective solutions
- Strengthening customer loyalty and retention
Program Offered for Customer-Facing Staff
Since 2005, we have developed the customer service skills of internal and external customer-facing employees through customer relations training. We bring proven blended training solutions that are easily customized to help your organization gain and retain valued clients and customers.
Blazing Service™
Our customer service training modules are ready to deliver in the traditional classroom or as web workshops
Learn MoreDelivery Options
We deliver blended workshops either face-to-face or virtually.
We deliverWe license the programs to your organization and train your trainers to deliver them
You deliver
Customer Engagement in a Digital World
Customer service research consistently reveals that the the top two reasons businesses lose customers are 1) customers feel poorly treated and 2) problems are not solved in a timely manner. Technology has changed the way companies are delivering service. Request this infographic to learn more about how customer service is becoming a key differentiator in today's world.
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