For Customer-Facing Staff

Strengthen and Sustain Customer Loyalty

Do you want to dazzle your customers? Are you ready to build customer loyalty? We offer ready-to-launch virtual programs to help your organization develop the customer service skills of individuals who support internal and external customers.

Skills Developed

  • Recognizing the impact of communication style
  • Responding effectively to customers’ varied styles
  • Delivering the highest quality service no matter what
  • Avoiding service delivery that upsets customers
  • Building on what customers value and need
  • Listening well to customer issues
  • Responding with empathy
  • Meeting the organization’s customer service standards
  • Taking ownership of problems
  • Suggesting alternatives and solutions
  • Dealing with difficult emotions
  • Diffusing customer anger or frustration
  • Analyzing common systemic issues
  • Recommending effective solutions
  • Strengthening customer loyalty and retention

Program Offered for Customer-Facing Staff

Since 2005, we have developed the customer service skills of internal and external customer-facing employees. We bring proven blended training solutions that are easily customized to help your organization gain and retain valued clients and customers.

Blazing Service™

Our modularized, customer service training program is ready to deliver in the traditional classroom or as web workshops

Learn More

Delivery Options

We deliver blended workshops either face-to-face or virtually.

We deliver

We license the programs to your organization and train your trainers to deliver them

You deliver