The research is clear:
Blazing Service™ customer service training modules develop customer service skills, helps increase customer satisfaction, and improves customer retention. Designed to meet the learning needs of customer service providers in high customer-contact organizations, Blazing Service offers blended training solutions that combine the best of classroom instruction with easy-to-use web-based reinforcement tools to help employees quickly grasp and apply proven interpersonal and problem-solving techniques.
Gain more satisfied, loyal and committed customers and secure business growth by creating a customer-centric culture within your business.
Blazing Service customer service training programs:
Blazing Service customer service training programs are offered in the facilitated classroom or as virtual customer service training. Both programs include post-class reinforcement tools, as well as administrator tracking, management and measurement tools. Your trainers may be certified in a train-the-trainer certification workshop to deliver either face-to-face classroom or web-conference versions of the program.
Facilitated classroom customer service training with post-class, online reinforcement tools
Facilitated virtual customer service training with post-class, online reinforcement tools
Module 1: Blazing the Service Path
Module 2: Thinking Like Your Customer
Module 3: Winning Customer Hearts and Minds
Module 4: Solving Customer Problems
Module 5: Handling the Heat
Module 6: Fixing the Systems
Onsite Workshops: A certified Blazing Service facilitator can deliver the Blazing Service program in a two-day workshop at your facilities, or deliver each module one at a time over the course of several days (or weeks), on a pre-established time-table that meets your needs.
In-house Trainers: Certify your own internal trainer(s) to deliver the complete program to your employees. Public or private, onsite trainer certification workshops are available.
Customer service research consistently reveals that the the top two reasons businesses lose customers are 1) customers feel poorly treated and 2) problems are not solved in a timely manner. Technology has changed the way companies are delivering service. Request this infographic to learn more about how customer service is becoming a key differentiator in today's world.Download Now