Blazing Service: Online Learning that Ignites Customer Loyalty

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Customer Engagement in a Digital World
Wednesday, June 21, 2017

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Complimentary webinar

Topic:
Customer Engagement in a Digital World

Date:
Wednesday, June 21, 2017

Time:
1:00 pm Eastern (12:00 pm Central, 10:00 am Pacific) - one hour

Presenter:
Cynthia Clay, President/CEO, NetSpeed Learning Solutions

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Customer Engagement in a Digital World

The customer experience has become increasingly important. Gartner Research notes that in 2016, “89% of companies will compete mostly on the basis of customer experience.” Given that 91% of unhappy customers leave without complaining, successful companies must pay attention to two trends: the increasing use of mobile devices to access information at the moment of need and the ability of customer-facing staff to quickly and personally meet the needs of their customers. The values of the Millennial generation as tech-savvy, mobile customers who expect instant answers are driving many organizations to become more customer-centric. At the same time, Millennials are flowing into the workforce taking on customer contact roles.

Does your customer-facing staff have the interpersonal and communication skills to meet the needs of more demanding customers? Can they handle frustrated customers who may have exhausted other avenues of support (website and social media channels) before ever speaking to a customer contact employee?

Webinar Objectives

In this one-hour webinar, you will:

  • Explore the expectations and values of customers driving the need to create engaging customer experiences
  • Recognize the role that customer-care staff play in gaining customer loyalty
  • Learn more about Blazing Service™, to help your team develop the communication practices that customers love

Who Should Attend

  • Talent Development Managers and Directors
  • Training & Development Directors
  • Customer Service Managers
  • Anyone responsible for the orientation and training of new and experienced customer-facing employees in your organization

Download

Download an infographic that reports the expectations and values of customers and makes the business case for training your customer-facing employees.

About Blazing Service™

Blazing Service™ develops customer service skills, helps increase customer engagement, and improves customer retention. Designed to meet the learning needs of customer service providers in customer-contact organizations, Blazing Service combines the best of classroom instruction with easy-to-use online reinforcement tools to help employees quickly grasp and apply proven interpersonal and problem-solving techniques.

Blazing Service's customer service training:

  • Develops interpersonal and problem-solving skills
  • Reduces customer defections
  • Builds long-term customer loyalty

Blazing Service may be delivered in the face-to-face or virtual classroom with your certified trainers.