Blazing Service: Online Learning that Ignites Customer Loyalty

Watch an overview video of the Blazing Service customer training program»

Develop the personal qualities and practical skills that inspire exceptional customer service

Blazing Service™ customer service training develops customer service skills, helps increase customer satisfaction, and improves customer retention. Designed to meet the learning needs of customer service providers in high customer-contact organizations, Blazing Service combines the best of classroom instruction with easy-to-use web-based reinforcement tools to help employees quickly grasp and apply proven interpersonal and problem-solving techniques.

Gain more satisfied, loyal and committed customers and secure business growth by creating a customer-centric culture within your business.

Blazing Service's customer service training:

  • Develops interpersonal and problem-solving skills
  • Reduces customer defections
  • Builds long-term customer loyalty

Blazing Service customer service training is offered as a facilitated classroom program or a facilitated webinar series. Both programs include post-class reinforcement tools, as well as administrator tracking, management and measurement tools. Your trainers may be certified in a train-the-trainer certification workshop to deliver either face-to-face classroom or web-conference versions of the program.

Blazing Service Facilitated ClassroomBlazing Service Webinar Series
Facilitated classroom customer service training with post-class, online reinforcement tools Facilitated webinar customer service training with post-class, online reinforcement tools

Learn more about the six modules of the customer service training program.

  • The cost of finding a new customer is five times more than the cost of retaining an existing customer
  • 68% of customer defections take place because customers feel poorly treated
  • Reducing customer defections can boost profits by at least 25% and as much as 85%

The NetSpeed Flawless Implementation Promise

NetSpeed Learning Solutions is committed to helping our customers implement their training programs so that they achieve or exceed their strategic goals. That requires minding details ‒ from the initial needs analysis all the way to providing metrics to the project stakeholders. We support our customers at every step by providing best practices, resources and tools. We take this commitment so seriously that we’ve given it a name: the NetSpeed Flawless Implementation Promise.

Even the best training materials and most experienced trainers won’t be able to achieve your strategic goals unless the program addresses the big picture. That means taking every aspect into account, including management and participant buy-off, dedicated resources, support, follow-up and metrics. That’s why we’ve created a Flawless Implementation Roadmap for each of our training programs and services. We are here to partner with you by providing the process and the tools throughout the entire process, including needs analysis, design / customization, delivery, implementation and finally, evaluation of the results.

Let us work with you to co-create your own flawless implementation.