Develop the personal qualities and practical skills that inspire exceptional customer service
Blazing Service™ customer service training develops customer service skills, helps increase customer satisfaction, and improves customer retention. Designed to meet the learning needs of customer service providers in high customer-contact organizations, Blazing Service combines the best of classroom instruction with easy-to-use web-based reinforcement tools to help employees quickly grasp and apply proven interpersonal and problem-solving techniques.
Gain more satisfied, loyal and committed customers and secure business growth by creating a customer-centric culture within your business.
Blazing Service's customer service training:
- Develops interpersonal and problem-solving skills
- Reduces customer defections
- Builds long-term customer loyalty
Blazing Service customer service training is offered as a facilitated classroom program or a facilitated webinar series. Both programs include post-class reinforcement tools, as well as administrator tracking, management and measurement tools. Your trainers may be certified in a train-the-trainer certification workshop to deliver either face-to-face classroom or web-conference versions of the program.
|Blazing Service Facilitated Classroom||Blazing Service Webinar Series|
|Facilitated classroom customer service training with post-class, online reinforcement tools||Facilitated webinar customer service training with post-class, online reinforcement tools|
Learn more about the six modules of the customer service training program.
- The cost of finding a new customer is five times more than the cost of retaining an existing customer
- 68% of customer defections take place because customers feel poorly treated
- Reducing customer defections can boost profits by at least 25% and as much as 85%