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Monday, October 12, 2015

Learning Anywhere: Mobile, Social and Virtual

Seventy-nine% of virtual leaders in one multi-state healthcare organization report that they access the Internet through their smart phones (NetSpeed Learning Solutions survey, January 2015). While most also said they most frequently access the Internet from a desktop or laptop computer, it's clear that the trend toward using mobile devices in the workplace will continue.

Join us at a complimentary webinar, "Learning Anywhere: Mobile, Social and Virtual" on Thursday, October 29, to explore the latest trends in mobile, social and virtual learning. And here's an infographic introducing some of the ideas we'll be exploring.

Posted by Cynthia Clay at 8:32 pm         0 Comments


Wednesday, October 7, 2015

The Needs of Remote Workers

The ATD blog recently included a summary of an article by Meredith Haberfield that appeared in Forbes, "Creating Successful Remote Workers."

Organizations of all sizes are rapidly moving to remote workforces as a way to reduce the overhead costs associated with maintaining physical work locations. The ATD post points to the “decline of workplace culture” as a serious disadvantage of the virtual workforce. The great benefit is the ability to attract and retain talent anywhere in the world.


Virtual team members often report that they enjoy greater autonomy and flexibility when working remotely. However, they also report that they can feel isolated, disconnected and invisible. In order to be effective in this new workplace, virtual leaders have to pay conscious attention not just to developing strong workplace cultures but also to ensuring collaboration occurs within their virtual teams. What matters most, especially to Millennial workers, is that they develop strong collaborative relationships doing work that has meaning and impact in the world.


The virtual workplace culture needs to be built on strong, regular communication that capitalizes on a variety of web-based collaboration tools (Skype, web-conferencing, Yammer, etc.) every remote worker is comfortable using for the right purpose at the right time. Are your virtual leaders ready?

Check out our new video:

Posted by Cynthia Clay at 6:19 pm         0 Comments


Monday, September 28, 2015

The Demands of the Digital Age

 

Oxford Economics published a report in 2012 titled, “Global Talent 2021: How the New Geography of Talent Will Transform Human Resource Strategies.” They engaged 352 Human Resource professionals from around the world in a wide range of industry sectors to complete a survey exploring the challenges being experienced by global organizations.


Of the many interesting findings, several conclusions tied to virtual learning caught my attention. The survey looked at skills that would be in high demand over the next 5 – 10 years (from 2012 until 2022). Of note:

  • 44.9% of respondents said “Ability to work virtually” is a skill in high demand.
  • 44.9% also see “Teaming (including virtual learning)” as a high demand skill.

In regards to education of skilled labor, the report notes, “Creating digital literacy should be considered almost as important as basic literacy….”

  • 63% of respondents say they will make changes in resource allocation based on demonstrable business value, emphasizing just how important it is to report the ROI of any training initiative.

My conclusion: as organizations experiment with mobile, social and virtual learning, they need to develop practical methods to report ROI for their digital efforts.


Join us for an engaging look at these issues at a complimentary webinar, “Learning Anywhere: Mobile, Social and Virtual” on Thursday, October 29 (10:00 a.m. Pacific/1:00 p.m. Eastern).

#digitallearning #virtual classroom “MobileROI”

Posted by Cynthia Clay at 9:27 pm         0 Comments


Friday, September 18, 2015

#ViLT: Blending the Virtual Classroom

Roger Courville has a great perspective on the question, “What doesn’t belong in the virtual classroom?” in his recent blog post.


He says, “You may not be able to teach every part of something in a medium, but you can probably teach some part of anything in it.” I completely agree.


A better question to ask might be, “What’s the best blend of learning methods (including the virtual classroom) to ensure participants build skills and use them on the job?”
The original question implies that we have to choose among the virtual instructor-led classroom, stand-alone eLearning, the physical classroom, videos, or text-based materials. The reality is that any learning target is best reached with a blend of learning methods.

I always say that I would prefer that my brain surgeon have a little hands-on experience with brain surgery before he tackles my brain! That doesn’t mean, however, that he can’t benefit from watching videos, reading textbooks, discussing approaches with peers, and listening to skilled surgeons describe their experiences and methods in the virtual classroom. When our instructional designers build programs for our clients, we usually blend asynchronous and synchronous methods to increase retention and learning transfer. While some of the hands-on practice may have to occur elsewhere, the synchronous virtual classroom is a great component to a blended design.


#retention #virtual classroom

 

Posted by Cynthia Clay at 3:32 pm         0 Comments


Friday, September 11, 2015

Help Them Remember and Apply

 

 

 

Bersin & Associates’ research indicates that learners retain:

  • 5% of what they hear
  • 10% of what they read
  • 50% of material covered through discussion
  • 75% of learning that takes place on the job


What are the implications of these facts to the virtual learning programs you design and deliver? If you lecture people in the virtual classroom, they won’t remember much of what you tell them. If you provide text-filled material, they are unlikely to recall anything they’ve read. If you engage learners in active analysis, discussion, dialogue, and case studies, you will significantly improve their ability to retain content. If you can connect everything to their on-the-job problems and issues, help them solve real problems, and support action planning, you may dramatically improve their ability to remember and apply important information.

It’s that simple and that challenging. 

 

Posted by Cynthia Clay at 7:07 pm         0 Comments


Friday, September 4, 2015

Make Virtual Learning Active!

Consider this blog post a tiny bit of shameless self-promotion and a review for a handy new resource. Elaine Biech has written and compiled great tips for trainers and facilitator in her new book, 101 Ways to Make Learning Active Beyond the Classroom. Continuing the work of Mel Silberman who wrote the classic Active Training, this resource also features my contribution, “Virtual Learning by Quadrants” on page 69. I know you’ll want to buy the book and turn directly to my page.


There are 100 more suggestions for making learning active from experienced consultants and trainers. Great work, Elaine!

 

 

 

 

 

Posted by Cynthia Clay at 4:13 pm         0 Comments


Wednesday, August 26, 2015

How to Stop Creating Uncertainty and Anxiety in the Virtual Workplace

 

 As we prepare to launch our new Virtual Leader program, I’m thinking a lot about virtual presence: how “real” a leader feels when managing from a distance. I love this quotation from Terence Brake in an article he wrote for Training magazine called, “Lucky 13 Abilities for Global Virtual Team Leaders:”


 “The leader without virtual presence creates uncertainty, which creates anxiety, which harms performance.”


That is very elegantly stated. Often when we begin to work with virtual leaders, we have to persuade them that having a stronger virtual presence (by putting themselves on web camera during meetings, posting photos in social media sites, and using Skype to connect one-to-one) will improve their ability to connect and build relationships. We hear consistent feedback from virtual meeting attendees that being on camera creates great rapport and connection. 

 

 

 

 

 

Posted by Cynthia Clay at 1:04 pm         0 Comments


Thursday, July 30, 2015

Authentic Virtual Connection

We have been developing our new Virtual Leader™ program this year in partnership with a wonderful client. As we prepare to pilot the fifth and final web workshop in the program, I’ve been thinking about the challenge of overcoming virtual distance as a virtual leader. How can the leader create a connected, motivating work environment when all of his or her communications are electronic? How can a team feel connected despite being geographically dispersed?

Take a look at this amazing TED Talk by Eric Whitacre, a composer and conductor who has engaged thousands of singers around the world as a virtual choir:

Eric Whiteacre TED Talk

There is something profoundly moving about listening to this virtual choir making gorgeous music in collaboration with their leader. Mr. Whitacre’s noted, “Human beings will go to any lengths necessary to find and connect with each other.”

As virtual leaders, we are called to help our virtual teams connect authentically and meaningfully in the service of a greater vision.

 

Posted by Cynthia Clay at 6:00 pm         2 Comments


Monday, April 13, 2015

Virtual Distance or Virtual Presence?

I just read a terrific Harvard Business Review article about virtual distance titled, “The Subtle Ways Our Screens Are Pushing Us Apart” by Dr. Karen Sobel-Lojeski at Stony Brook University. Her research on virtual distance supports what many of us sense intuitively: if we rely solely on text-based online communication, we may never develop deeper relationships and deeper trust that result in great collaboration. Virtual Distance

 

According to Dr. Sobel-Lojeski, when virtual distance is high, these problems occur: 

  • Innovative behaviors fall by over 90%
  • Trust declines by over 80%
  • Cooperative and helping behaviors go down by over 80%
  • Role and goal clarity decline by 75%
  • Project success drops by over 50%
  • Organizational commitment and satisfaction decline by more than 50%

Our work with virtual presence (the opportunity to correct virtual distance) indicates that leaders and teams benefit significantly if they are willing to use web cameras in meetings and conversations to build a greater sense of social or virtual presence. My latest ebook, Eight Strategies to Lead Virtual Teams, digs into the power of increasing virtual presence for leaders and teams.

Posted by Cynthia Clay at 8:23 pm         0 Comments


Thursday, March 19, 2015

Measuring Leadership Training ROI

Darleen DeRosa recently wrote an excellent article on "Measuring the ROI of Leadership Development" for Business2Community.com. Her key points were that organizations must consistently take the following actions to measure the effectiveness of leadership programs:Leadership Training

  • Conduct pre- and post-training assessments
  • Collect feedback
  • Evaluate leadership execution
  • Appraise retention
  • Assess succession
We agree! An easy way to addres the first three items on this list is to build robust pre- and post-classroom reinforcement tools and metrics into your leadership training programs. Careful thought and planning as part of the instructional design process can help to eleviate some of the anxiety that can creep up later when we're facing the important question: How do we prove our value in concrete and measurable ways
 
When we designed our program NetSpeed Leadership, we built in program elements that did just that. These elements help answer the questions:
  • Where are the leadership gaps in our organization?
  • Which programs address those gaps?
  • After a participant has taken a module, how are they applying what they have learned on the job?
  • What difference is that knowledge making on the job?
And we make it fun for participants to interact with the tools they need and easy for the information to be shared. Take a look!

Posted by Michelle Kunz at 4:04 pm         1 Comments


Monday, March 9, 2015

Leadership Development for the Frontline Leader

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Wednesday, March 4, 2015

Generational Perspectives: What They Think About Those Other Guys

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Tuesday, February 3, 2015

What Goals Inspire You in 2015?

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Tuesday, January 6, 2015

Bring the Virtual Classroom to Life

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Tuesday, December 2, 2014

Helping New Managers Transition to Their Demanding Roles

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Thursday, October 30, 2014

Are You Building an Accountable, Collaborative Work Culture?

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Thursday, October 2, 2014

The One Critical Ingredient in a Successful Training Implementation

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Thursday, August 28, 2014

Developing Your Leaders with NetSpeed Leadership 2®

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Friday, August 1, 2014

From Frustrated Foe to Staunch Advocate

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Thursday, July 10, 2014

Launching NetSpeed Leadership 2

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Thursday, June 5, 2014

Accountability: It's About Improvement, Not Punishment

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Thursday, May 1, 2014

The New P & L

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Friday, April 4, 2014

Bring Your Mojo to the Virtual Classroom

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Monday, March 3, 2014

The Words and Actions of a Great Coach

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Thursday, January 30, 2014

Minor Adjustments for the New Year

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Tuesday, January 7, 2014

Hot Tips: Appraising the Performance of Others

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Thursday, December 5, 2013

What I Wish I Had Known: Five Guidelines for Emerging Leaders

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Friday, March 15, 2013

Building Accountable Collaborators

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Wednesday, January 2, 2013

Changing the way trainers train

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Wednesday, December 26, 2012

How wide open is your window?

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Tuesday, November 27, 2012

The end of REPLY ALL emails?

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Monday, October 29, 2012

Do you value your employees enough to pay them to quit?

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Monday, October 15, 2012

They say LinkedIn is winning. Winning what?

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Wednesday, October 10, 2012

Google + and the mobile market

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Friday, October 5, 2012

She's back with the latest on her Google + quest!

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Monday, September 24, 2012

For business success, HAPPINESS is a bottom line issue

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Friday, August 31, 2012

Obvious Conclusion of the Year: Companies High in Trust perform better

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Friday, August 17, 2012

Lisa's still at it with Google +

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Friday, August 3, 2012

Leadership Lessons from the World of Professional Wrestling

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Thursday, August 2, 2012

Manage that Bully!

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Wednesday, August 1, 2012

Warming Up the Virtual Classroom

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Tuesday, July 31, 2012

Happiness and Achievement

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Monday, July 30, 2012

Instructional Design Lessons from the Olympics Opening Ceremony

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Thursday, July 26, 2012

Leading Virtual Teams (Crowd Sourced)

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Wednesday, July 25, 2012

Don't Split Your Audience

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Tuesday, July 24, 2012

Are Your Peer Relationships for the Birds?

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Monday, July 23, 2012

The State of Training

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Saturday, July 21, 2012

Platform Agnostic? No Way!

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Tuesday, July 17, 2012

What? Brainstorming is the enemy of innovation? Say it isn't so!

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Tuesday, July 10, 2012

Do you know how to run a successful brainstorming session?

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Monday, July 2, 2012

Leadership means demonstrating an attitude of gratitude

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Tuesday, June 26, 2012

Do you know when is the best day to launch a social media campaign?

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Monday, June 4, 2012

Are corporate ethics statements a waste of time?

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Wednesday, May 30, 2012

Do you need a blog about blogs?

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Thursday, May 17, 2012

Google + On The Way Out?

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Monday, April 30, 2012

What we've got here is a failure to communicate

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Wednesday, April 25, 2012

Collaborative Manufacturing?

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Wednesday, April 18, 2012

Why Didn't Kodak Build Instagram?

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Thursday, April 5, 2012

Making the case for transparent leadership

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Monday, March 5, 2012

What to do when you have one bad apple in the bunch

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Tuesday, January 31, 2012

A Super Bowl of an Idea: How about dialing back a bit on the sports metaphors?

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Wednesday, January 11, 2012

Are we living in a post-CEO world?

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Monday, January 2, 2012

New Year’s Resolutions - they’re not just for losing weight

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Thursday, December 29, 2011

Do You Serve Customers? Extend Yourself!

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Thursday, December 22, 2011

Going Viral

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Monday, December 5, 2011

The Challenge of Keeping Your Highest-Potential Employees

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Tuesday, November 22, 2011

So when is the best time to tweet?

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Wednesday, November 16, 2011

Google + Deals With Impostors and Makeovers...One of the Same?

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Wednesday, November 9, 2011

Lisa returns with a Google + Update

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Tuesday, November 1, 2011

On the road to hiring, remember it’s a two-way street

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Wednesday, October 19, 2011

You Say You Want A Revolution?

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Thursday, October 6, 2011

Business Lessons and Life Lessons from Steve Jobs

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Monday, October 3, 2011

Stupid questions from co-workers

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Wednesday, September 21, 2011

Technology. Surprise! It changes.

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Monday, September 12, 2011

Breaker! Breaker! Google+ Buddy

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Thursday, September 8, 2011

Lisa's Google + Update

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Sunday, September 4, 2011

My leadership lessons from high school

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Thursday, September 1, 2011

Is Work / Life Balance a Fallacy?

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Tuesday, August 30, 2011

The importance of LAST Impressions

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Friday, August 26, 2011

Greetings from Outer Space

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Monday, August 22, 2011

Need For Speed

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Monday, August 1, 2011

Retaining your best employees means developing them

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Wednesday, July 27, 2011

Google + Have you figured it out yet?

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Friday, July 22, 2011

Who Cares About Excellent Customer Service?

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Tuesday, July 5, 2011

Letting your employees make decisions leads to better decisions and happier customers

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Thursday, June 23, 2011

Back from the Show

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Monday, June 6, 2011

I'm sorry BUT... When an apology is not really an apology

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Wednesday, May 18, 2011

It's Show Time!

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Monday, May 2, 2011

Are you guilty of failing your newly promoted managers?

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Wednesday, April 20, 2011

All Leadership All The Time

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Wednesday, April 13, 2011

Six Management Myths

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Monday, April 4, 2011

The Happiness Factor: The critical link between employee happiness and productivity

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Friday, March 25, 2011

Back On The Social Media Horse

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Monday, March 7, 2011

How to rebound when a customer conversation goes horribly wrong

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Monday, February 28, 2011

Learning to work with Millenials

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Wednesday, February 16, 2011

Buddha tweeting?

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Monday, February 14, 2011

Could it be a day of random acts of kindness?

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Wednesday, February 9, 2011

Instructor-Led Training is still #1 – Really?

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Friday, February 4, 2011

Let Your Voice Be Heard

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Monday, January 31, 2011

A Super Bowl of an Idea: How about dialing back a bit on the sports metaphors?

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Friday, January 28, 2011

Humor in marketing...I'm laughing...Are you?

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Tuesday, January 25, 2011

How to go about creating goals for the upcoming year

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Tuesday, January 18, 2011

Well? Why do we exist?

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Tuesday, December 14, 2010

Travel can impede learning

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Friday, December 10, 2010

Me and My Relationship with Work

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Wednesday, December 8, 2010

Management Tactics that Hurt Productivity

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Thursday, December 2, 2010

Lessons of Failure

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Tuesday, November 23, 2010

Doing the Right Thing

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Wednesday, November 17, 2010

The Importance of keeping your employees engaged

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Friday, November 12, 2010

The Big Questions

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Thursday, November 11, 2010

21 Ways to Shrink the Email Monster – Part 3 of 3

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Thursday, November 4, 2010

21 Ways to Shrink the Email Monster – Part 2 of 3

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Wednesday, November 3, 2010

A letter To Whom Can Make A Difference

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Friday, October 29, 2010

21 Ways to Shrink the Email Monster

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Thursday, October 28, 2010

Learning the Ropes Quickly

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Thursday, October 21, 2010

Creating trust in the age of social media

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Wednesday, October 20, 2010

Is It Time To Celebrate?

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Thursday, October 14, 2010

The importance of becoming a trusted change agent

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Wednesday, October 13, 2010

How are you socially responsible?

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Thursday, October 7, 2010

Great leaders encourage exceptional performance

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Wednesday, October 6, 2010

Flexible work. What do I mean by that?

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Friday, October 1, 2010

Leadership Skills and Swarming Behavior

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Thursday, September 30, 2010

Is everybody stressed out lately?

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Wednesday, September 29, 2010

Surrender and Let Go

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Tuesday, September 28, 2010

Learning To Communicate Successfully

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Friday, September 24, 2010

Have you discovered your grateful heart?

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Tuesday, September 21, 2010

Change and Transition

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Friday, September 17, 2010

A powerful question to ask when you are looking for better customer service

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Thursday, September 16, 2010

Light Bulbs are Welcome Any TIme

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Tuesday, September 14, 2010

High Expectations

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Tuesday, September 14, 2010

Watch Out for Those Unintended Consequences

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Friday, September 10, 2010

It is all in how you look at things

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Thursday, September 9, 2010

Blazing Customer Service: Served With Pizza Pies and Bowling

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Wednesday, September 8, 2010

Recharging Yourself

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Tuesday, September 7, 2010

For Web-based Training, Videos Don't Have to Be Studio Productions

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Monday, September 6, 2010

Coaching Lessons from an Expert

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Friday, September 3, 2010

Thirteen Ways of Looking at Training*

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Thursday, September 2, 2010

A surefire way to destroy morale and trust - engaging in office gossip

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Wednesday, September 1, 2010

Positive Words Make A Difference

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Tuesday, August 31, 2010

Let Them Finish the Thought

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Thursday, August 26, 2010

Feedback: Using Your Brain, Not Just Your Mind

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Tuesday, August 24, 2010

Are you doing what you love?

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Tuesday, August 24, 2010

A Few Comments about Comments

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Monday, August 23, 2010

Email Regrets: Preventing Business Embarrassment

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Friday, August 20, 2010

Leadership is about doing what’s right, not what’s popular

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Thursday, August 19, 2010

Making Time for Energy: Expanding Your Capacity and Improving Your Life

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Tuesday, August 17, 2010

Does social media blow your mind?

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Tuesday, August 17, 2010

Online Collaborative Learning, of Course!

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Monday, August 16, 2010

Creative Thinking: The # 1 Leadership Talent

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Friday, August 13, 2010

The Frustrated Flight Attendant

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Thursday, August 12, 2010

A Dragon or Conflict by any Other Image

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Tuesday, August 10, 2010

Am I the right person for the social media job?

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Tuesday, August 10, 2010

Manners matter in business writing

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Monday, August 9, 2010

Catching Flies with Honey: The Graceful Art of Communication

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Tuesday, August 3, 2010

Leadership Training: How Full is Your Leadership Pipeline?

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Wednesday, March 17, 2010

Learning to Play the Cello

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Wednesday, July 8, 2009

The Twitterverse

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Wednesday, July 1, 2009

The Necessary Revolution

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Wednesday, June 17, 2009

New Book Coming Out: Great Webinars

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Thursday, May 14, 2009

Keep Your Ego In Check

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Friday, May 8, 2009

Would You Like Some Feedback?

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Thursday, April 30, 2009

A Brave New World for Learning

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Monday, April 27, 2009

Sustainability in Business

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Monday, April 27, 2009

Welcome: The New Website is Here!

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