NetSpeed Learning Solutions: Engaging People, Igniting Performance

RSS feed for this blog

NetSpeed Learning logo

NetSpeed Blog

Monday, April 13, 2015

Virtual Distance or Virtual Presence?

I just read a terrific Harvard Business Review article about virtual distance titled, “The Subtle Ways Our Screens Are Pushing Us Apart” by Dr. Karen Sobel-Lojeski at Stony Brook University. Her research on virtual distance supports what many of us sense intuitively: if we rely solely on text-based online communication, we may never develop deeper relationships and deeper trust that result in great collaboration. Virtual Distance

 

According to Dr. Sobel-Lojeski, when virtual distance is high, these problems occur: 

  • Innovative behaviors fall by over 90%
  • Trust declines by over 80%
  • Cooperative and helping behaviors go down by over 80%
  • Role and goal clarity decline by 75%
  • Project success drops by over 50%
  • Organizational commitment and satisfaction decline by more than 50%

Our work with virtual presence (the opportunity to correct virtual distance) indicates that leaders and teams benefit significantly if they are willing to use web cameras in meetings and conversations to build a greater sense of social or virtual presence. My latest ebook, Eight Strategies to Lead Virtual Teams, digs into the power of increasing virtual presence for leaders and teams.

Posted by Cynthia Clay at 8:23 pm         0 Comments


Thursday, March 19, 2015

Measuring Leadership Training ROI

Darleen DeRosa recently wrote an excellent article on "Measuring the ROI of Leadership Development" for Business2Community.com. Her key points were that organizations must consistently take the following actions to measure the effectiveness of leadership programs:Leadership Training

  • Conduct pre- and post-training assessments
  • Collect feedback
  • Evaluate leadership execution
  • Appraise retention
  • Assess succession
We agree! An easy way to addres the first three items on this list is to build robust pre- and post-classroom reinforcement tools and metrics into your leadership training programs. Careful thought and planning as part of the instructional design process can help to eleviate some of the anxiety that can creep up later when we're facing the important question: How do we prove our value in concrete and measurable ways
 
When we designed our program NetSpeed Leadership, we built in program elements that did just that. These elements help answer the questions:
  • Where are the leadership gaps in our organization?
  • Which programs address those gaps?
  • After a participant has taken a module, how are they applying what they have learned on the job?
  • What difference is that knowledge making on the job?
And we make it fun for participants to interact with the tools they need and easy for the information to be shared. Take a look!

Posted by Michelle Kunz at 4:04 pm         0 Comments


Monday, March 9, 2015

Leadership Development for the Frontline Leader

Woman thumbs upI recently read an article at TD magazine titled "Learning, Talent, and Leadership Development: Evolution and Revolution" by Annie McKee. It succinctly captures why effective talent management and leadership development are so critical. I completely agree with the two challenges: centralizing talent management to reduce fragmentation and focusing on developing leaders at the middle and executive levels. However, I think leaders at all levels in any organization have to develop self-awareness, empathy, and the ability to communicate, problem-solve, and address ambiguity and conflict. 

Nick van Dam, partner, global chief learning officer, and client advisor at McKinsey is quoted in the article as saying, "If you don't have the right people capabilities in your organization, it's very unlikely that you'll be successful in the execution of your business strategy."  Frontline leaders would benefit from developing their foundational leadership skills when they begin their careers, not just when they are promoted to middle management. My ebook, The Other Side of the Desk, introduces 25 leader behaviors for new and emerging leaders on the frontline. Check it out and let us know how we can support your leadership development efforts with new and emerging leaders.

  

Posted by Cynthia Clay at 9:34 pm         0 Comments


Wednesday, March 4, 2015

Generational Perspectives: What They Think About Those Other Guys

I’ve come across two interesting articles this week featuring the opinions of one generation about another generation. With 19,000 baby boomers retiring every day, many organizations are focusing on how to prepare millennials to step into management roles. 

Check out this article “The Baby Boomer Legacy: The Millennial Perspective” which offers the observations of a millennial who values lessons learned from boomers: original technical innovation, disruption and patience, and client service.

With millennials projected to be the largest generation in the workforce as boomers retire, research reveals what it takes to attract and retain them. Read this blog (“Research Roundup: Millennials, Their Skills, and Their Training Needs”) to learn more about the value that millennials bring to the workforce: fresh ideas, tech savviness and adaptability.

If you’d like to explore these generational differences, strengths and values, plan to attend our next NetSpeed Leadership webinar, Leading Across Generations, on Tuesday, March 10 from 1:00 to 2:30 Eastern/10:00 to 11:30 a.m. Pacific.

This webinar is one of 24 courses in the NetSpeed Leadership2 program designed to develop the skills of new and emerging leaders.

 

 

Posted by Cynthia Clay at 8:29 pm         0 Comments


Tuesday, February 3, 2015

What Goals Inspire You in 2015?

It's the New Year, beginning again with possibility and potential as we start our next transit around the sun. Last year at this time, I was imagining a newly revised NetSpeed Leadership program, all 24 modules, redesigned for the face-to-face and virtual classrooms. I wasn't sure exactly how we would accomplish that ambitious goal, but the NetSpeed team took charge and made it happen with excellence. By September 2014, we developed and launched NetSpeed Leadership 2. This interactive program has been well-received by clients who want to develop the leadership skills of their first-level supervisors and managers.

 

This couplet (often falsely attributed to Goethe) always inspires me to reach high to achieve goals: "Whatever you can do or dream you can, begin it. Boldness has genius, power and magic in it!" I find that setting my intention to accomplish a mighty goal unleashes ideas, actions, and connections that guide me to the achievement of my aims. (And it really helps to have such talented people working on the NetSpeed team!)

 

In 2015, in partnership with a valued client, we are developing a new virtual leadership program for managers with remote or geographically dispersed teams. We want to help these managers develop deeper relationships, achieve higher productivity, and increase their teams' successes, even though they are working across the country or across the world from their direct reports.

 

What ambitious goals will you set for 2015? Are you stretching yourself and your team to achieve more than they thought possible? What partners could help you achieve those results?

 

If your goals for 2015 include the development of your supervisors' and managers' skills, we'd love to talk. Take a moment to download our ebook, The Other Side of the Desk: Five Leadership Guidelines for New Managers, or have your new leaders complete our leadership self-assessment.

 

Let us be your go-to partner in leadership development for 2015.

Posted by Cynthia Clay at 1:10 pm         0 Comments


Tuesday, January 6, 2015

Bring the Virtual Classroom to Life

If you want to bring your virtual classroom to life, think of your learners not as a passive audience, but as active participants in the learning experience. How will you engage them? How will you capture their opinions and ideas? How can you build peer-to-peer, social learning into the virtual classroom design?


Over many years of observation and personal experience, I classify the most common types of webinar deliveries into three categories: average, better and best

 

Average Webinar: Presenter delivers a one-way lecture with an uploaded photo instead of streaming video and asks the audience to hold their questions until the end. He may or may not have a host/producer collaborating in the webinar delivery. Participants in the audience multi-task while listening with one ear to the online lecture. Common participant comment: "I got a lot done while I was logged into that webinar!"

 

Better Webinar:  Presenter introduces herself on camera at the beginning of the webinar, then switches to an uploaded photo. She may include a couple of polls and an opportunity to chat but relies on the host/producer to let her know if there is anything in the chat pane she needs to be aware of. Participants may skip the polls and chat and remain in passive observer mode, multi-tasking occasionally at their desks. Common participant comment: "There was a lot of good information presented. I'd like to get that slide deck to see what I might have missed!"

 

Best Webinar:  Presenter facilitates an interactive web workshop, weaving polls and chat opportunities throughout the session. He may remain on camera for the entire webinar to build rapport. He works seamlessly with a host/producer to ensure that there are seamless transitions from one activity to the next. He uses participant names and reinforces their contributions. Participants are actively engaged every 2 - 3 minutes in the delivery of the session. It feels as engaging as a face-to-face classroom. Common participant comment: "That was so engaging and interactive, I completely lost track of the time!"

 

Your lively virtual classroom will benefit from an active host/producer. The presenter and the webinar host/producer perform a choreographed dance. Ideally the two have practiced the content, conducted a dry run, and are operating in complete synchronization. Without that choreography, a presenter has to interrupt the flow of the experience to make requests, such as, "Host, can you please open that poll now? Okay, let's close it and see what we've got. Can you publish the results now?"

 

Download our Webinar Production Checklist, to ensure a great virtual classroom experience.

Posted by Cynthia Clay at 1:13 pm         0 Comments


Tuesday, December 2, 2014

Helping New Managers Transition to Their Demanding Roles

According to Fred Hassan (HBR blog), frontline leaders make up 50-60% of an organization's management team and directly supervise as many as 80% of the organization's employees. These emerging leaders are critically important to the success of any organization and its ability to attract, motivate, engage, and retain qualified staff.

 

BethThe two most pressing issues faced by leaders, as reported in a recent Global Human Capital Trends report (Deloitte Consulting), are building global leadership (38%) and retention and engagement (26%). Yet many new managers are promoted to their first critical leadership role as a result of their strong performance as individual contributors and technical experts. They are often doers and achievers, not coaches and managers, catapulted from their former comfort zones into demanding roles that require new people skills. Without training and coaching, emerging managers may experience these challenges:


  • Struggling to manage coworkers who were formerly their peers
  • Focusing on performing their own tasks, rather than guiding the work of others
  • Avoiding performance problems and conflict
  • Relying on directive rather than collaborative or coaching leadership approaches
  • Assuming agreement rather than assuring agreement to the department's direction
  • Making unilateral decisions that are resisted by their teams
  • Failing to build commitment and passion when their teams are in dispersed locations

New frontline leaders require tested models, skills, and behaviors to ensure a positive impact on the 80% of the workforce they supervise or manage. NetSpeed Learning Solutions has updated its flagship leadership skills development program, NetSpeed Leadership®, to help frontline leaders meet the challenges of managing employees in a complex, demanding, often virtual, world. With 24 customizable modules which you may license and deliver in the face-to-face or virtual classrooms, NetSpeed Leadership equips your organization to meet the needs of these emerging frontline leaders.

 

Download our ebook, The Other Side of the Desk: Five Leadership Guidelines for New Managers, to dive into 25 leader behaviors that can help your managers transition effectively to leading others.

 

And take our leadership self-assessment to explore your leadership type. We are happy to aggregate the responses of up to 25 managers in your organization.

Posted by Cynthia Clay at 1:40 pm         0 Comments


Thursday, October 30, 2014

Are You Building an Accountable, Collaborative Work Culture?

Recently I presented an interactive session for the Los Angeles Chapter of ATD. (Yes, my fingers still want to type 'ASTD'.) I called it Making It Work: Strategies to Manage the Crazy Makers in the Workplace. From the number of people who showed up eager to figure out how to work with those crazy people in their workplaces, I knew we had landed on a topic that had sticking power.


When I started my consulting practice, I used to deliver a popular workshop about working with difficult people. I noticed that this workshop was often attended by the most challenging people I had ever met! It finally dawned on me that managers were sending their difficult employees, hoping that they would recognize themselves during the workshop and magically fix whatever it was about them that was driving people crazy.


Daniel Dana estimates that 60 - 80% of organizational difficulties are tied to strained relationships. In a recent study by CPP Global, it was reported that 85% of US employees surveyed experienced conflict at work and that 76% of them went out of their way to avoid the person they were in conflict with. In fact, in the US, on average, employees waste 2.8 hours per week dealing with unproductive conflict.


Here's the bottom line: For every person driving you crazy, there is probably at least one person that you are driving crazy as well. If you want to reduce misunderstanding and conflict, as well as collaborate with others to achieve results, it really starts by looking straight in the mirror. Are you ready to do a communication audit, to take a look at your own beliefs about communication? Are you ready to take ownership of your impact on others and practice powerful strategies to build accountability and collaboration at work?


Check out our book Peer Power: Transforming Workplace Relationships, co-authored by Cynthia Clay and Ray Olitt. 

Posted by Cynthia Clay at 2:53 pm         0 Comments


Thursday, October 2, 2014

The One Critical Ingredient in a Successful Training Implementation

 After more than 25 years in the talent management arena, I've worked as an instructional designer, program facilitator, training director, external consultant, virtual learning expert, and CEO. In each of these roles, I've observed training implementation strategies that guaranteed success, as well as lack of attention to strategy that ensured failure. Seeing what works and what doesn't in talent development leads me to pose this question: What is the most important action you must take before launching a training initiative? Consider these possibilities:

  • Identify critical business objectives that might be impacted by access to training or information
  • Observe top performers to identify the specific behaviors and skills that drive their performance
  • Ensure that you are training the right people at the right time
  • Develop application-focused learning objectives
  • Determine the right blend of learning methods (synchronous and asynchronous)
  • Make sure you have skilled facilitators delivering the training experience
  • Focus on activities that drive learning transfer and on-the-job application
  • Identify measurement strategies to report organizational impact
  • Identify senior management champions to sponsor the training program
  • Ensure that the managers of identified learners are informed, ready, and committed to supporting the training experience

You could make the case that all of these actions are critical, but I would argue that managerial support (or the lack of managerial support) can make or break the success of your program. With the support of management, learners receive these positive messages:

  • Skill development and knowledge acquisition is necessary to achieve high performance
  • The organization is investing resources (time and money) to ensure your success
  • What you learn and how you apply that knowledge is critical to achieving the department's goals
  • Employee skill development is linked to the organization's business strategy
  • Management cares about your training attendance, your utilization of information and skills, and your overall performance
  • Learning and growth is an expectation for working in this organization

At NetSpeed Learning Solutions, we have developed Flawless Implementation Roadmaps™ for all of our programs and services to guide each step of your talent development initiative. Take a moment to read our whitepaper, Flawless Implementation: Five Keys for Successful Training.

Posted by Cynthia Clay at 4:22 pm         0 Comments


Thursday, August 28, 2014

Developing Your Leaders with NetSpeed Leadership 2®

Can you believe it's August and summer is almost over? There are only five months left in 2014 to ensure that your frontline leaders are primed to lead well in an increasingly virtual world. Is your organization facing these kinds of challenges?

  • Organizational change due to a merger or acquisition
  • Conflict and miscommunication reducing productivity
  • The need to increase employee engagement and retention
  • Expansion or growth stretching your teams to the limit
  • The need to manage dispersed teams in multiple locations
  • New supervisors and managers leaping into unfamiliar roles

We'd like to introduce you to NetSpeed Leadership 2, revised and updated for your organization's current challenges. We've got the resources to help you tackle the development needs of frontline supervisors and managers. Have your leaders take the Leadership Assessment to identify their leadership type. Contact us about creating a group Leadership Assessment that aggregates results from up to 25 of your leaders, at no charge.

Download our complimentary ebook The Other Side of the Desk: Five Leadership Guidelines for New Managers. It describes 25 leader behaviors with concrete, practical suggestions for how to implement these behaviors at work. These five leadership guidelines describe a NetSpeed Leader, someone who leads with vision and optimism, focuses on results, holds high expectations, coaches and develops staff, and builds trust.

Check out the NetSpeed Leadership 2 Program Resource Kit to get an overview of all 24 NetSpeed Leadership modules. Build practical management skills that lead to on-the-job application and results. Download a preview of two modules for the face-to-face and virtual classrooms.

We don't stop with instructor-led training. We also give you launch-ready tools to reinforce learning and transfer new behaviors to the workplace through the NetSpeed Coach Learning Center. Then we help you measure and report those results to your senior management team.

We would love to partner with you to develop your new and frontline leaders. We'll make sure you achieve a flawless implementation through each step of your training program rollout. Contact Tim Jones to get a personal introduction to these resources (tjones@netspeedlearning.com, 206-877-517-5271).

Posted by Cynthia Clay at 1:36 pm         0 Comments


Friday, August 1, 2014

From Frustrated Foe to Staunch Advocate

        0 Comments


Thursday, July 10, 2014

Launching NetSpeed Leadership 2

        0 Comments


Thursday, June 5, 2014

Accountability: It's About Improvement, Not Punishment

        0 Comments


Thursday, May 1, 2014

The New P & L

        0 Comments


Friday, April 4, 2014

Bring Your Mojo to the Virtual Classroom

        0 Comments


Monday, March 3, 2014

The Words and Actions of a Great Coach

        1 Comments


Thursday, January 30, 2014

Minor Adjustments for the New Year

        0 Comments


Tuesday, January 7, 2014

Hot Tips: Appraising the Performance of Others

        0 Comments


Thursday, December 5, 2013

What I Wish I Had Known: Five Guidelines for Emerging Leaders

        0 Comments


Friday, March 15, 2013

Building Accountable Collaborators

        0 Comments


Wednesday, January 2, 2013

Changing the way trainers train

        0 Comments


Wednesday, December 26, 2012

How wide open is your window?

        0 Comments


Tuesday, November 27, 2012

The end of REPLY ALL emails?

        0 Comments


Monday, October 29, 2012

Do you value your employees enough to pay them to quit?

        0 Comments


Monday, October 15, 2012

They say LinkedIn is winning. Winning what?

        0 Comments


Wednesday, October 10, 2012

Google + and the mobile market

        0 Comments


Friday, October 5, 2012

She's back with the latest on her Google + quest!

        0 Comments


Monday, September 24, 2012

For business success, HAPPINESS is a bottom line issue

        0 Comments


Friday, August 31, 2012

Obvious Conclusion of the Year: Companies High in Trust perform better

        0 Comments


Friday, August 17, 2012

Lisa's still at it with Google +

        2 Comments


Friday, August 3, 2012

Leadership Lessons from the World of Professional Wrestling

        0 Comments


Thursday, August 2, 2012

Manage that Bully!

        0 Comments


Wednesday, August 1, 2012

Warming Up the Virtual Classroom

        0 Comments


Tuesday, July 31, 2012

Happiness and Achievement

        0 Comments


Monday, July 30, 2012

Instructional Design Lessons from the Olympics Opening Ceremony

        1 Comments


Thursday, July 26, 2012

Leading Virtual Teams (Crowd Sourced)

        0 Comments


Wednesday, July 25, 2012

Don't Split Your Audience

        0 Comments


Tuesday, July 24, 2012

Are Your Peer Relationships for the Birds?

        1 Comments


Monday, July 23, 2012

The State of Training

        0 Comments


Saturday, July 21, 2012

Platform Agnostic? No Way!

        0 Comments


Tuesday, July 17, 2012

What? Brainstorming is the enemy of innovation? Say it isn't so!

        0 Comments


Tuesday, July 10, 2012

Do you know how to run a successful brainstorming session?

        0 Comments


Monday, July 2, 2012

Leadership means demonstrating an attitude of gratitude

        0 Comments


Tuesday, June 26, 2012

Do you know when is the best day to launch a social media campaign?

        0 Comments


Monday, June 4, 2012

Are corporate ethics statements a waste of time?

        0 Comments


Wednesday, May 30, 2012

Do you need a blog about blogs?

        0 Comments


Thursday, May 17, 2012

Google + On The Way Out?

        0 Comments


Monday, April 30, 2012

What we've got here is a failure to communicate

        0 Comments


Wednesday, April 25, 2012

Collaborative Manufacturing?

        0 Comments


Wednesday, April 18, 2012

Why Didn't Kodak Build Instagram?

        0 Comments


Thursday, April 5, 2012

Making the case for transparent leadership

        2 Comments


Monday, March 5, 2012

What to do when you have one bad apple in the bunch

        0 Comments


Tuesday, January 31, 2012

A Super Bowl of an Idea: How about dialing back a bit on the sports metaphors?

        1 Comments


Wednesday, January 11, 2012

Are we living in a post-CEO world?

        1 Comments


Monday, January 2, 2012

New Year’s Resolutions - they’re not just for losing weight

        0 Comments


Thursday, December 29, 2011

Do You Serve Customers? Extend Yourself!

        0 Comments


Thursday, December 22, 2011

Going Viral

        0 Comments


Monday, December 5, 2011

The Challenge of Keeping Your Highest-Potential Employees

        0 Comments


Tuesday, November 22, 2011

So when is the best time to tweet?

        0 Comments


Wednesday, November 16, 2011

Google + Deals With Impostors and Makeovers...One of the Same?

        0 Comments


Wednesday, November 9, 2011

Lisa returns with a Google + Update

        0 Comments


Tuesday, November 1, 2011

On the road to hiring, remember it’s a two-way street

        0 Comments


Wednesday, October 19, 2011

You Say You Want A Revolution?

        1 Comments


Thursday, October 6, 2011

Business Lessons and Life Lessons from Steve Jobs

        0 Comments


Monday, October 3, 2011

Stupid questions from co-workers

        0 Comments


Wednesday, September 21, 2011

Technology. Surprise! It changes.

        1 Comments


Monday, September 12, 2011

Breaker! Breaker! Google+ Buddy

        0 Comments


Thursday, September 8, 2011

Lisa's Google + Update

        0 Comments


Sunday, September 4, 2011

My leadership lessons from high school

        2 Comments


Thursday, September 1, 2011

Is Work / Life Balance a Fallacy?

        0 Comments


Tuesday, August 30, 2011

The importance of LAST Impressions

        0 Comments


Friday, August 26, 2011

Greetings from Outer Space

        0 Comments


Monday, August 22, 2011

Need For Speed

        0 Comments


Monday, August 1, 2011

Retaining your best employees means developing them

        0 Comments


Wednesday, July 27, 2011

Google + Have you figured it out yet?

        0 Comments


Friday, July 22, 2011

Who Cares About Excellent Customer Service?

        0 Comments


Tuesday, July 5, 2011

Letting your employees make decisions leads to better decisions and happier customers

        0 Comments


Thursday, June 23, 2011

Back from the Show

        2 Comments


Monday, June 6, 2011

I'm sorry BUT... When an apology is not really an apology

        0 Comments


Wednesday, May 18, 2011

It's Show Time!

        0 Comments


Monday, May 2, 2011

Are you guilty of failing your newly promoted managers?

        0 Comments


Wednesday, April 20, 2011

All Leadership All The Time

        2 Comments


Wednesday, April 13, 2011

Six Management Myths

        1 Comments


Monday, April 4, 2011

The Happiness Factor: The critical link between employee happiness and productivity

        1 Comments


Friday, March 25, 2011

Back On The Social Media Horse

        1 Comments


Monday, March 7, 2011

How to rebound when a customer conversation goes horribly wrong

        0 Comments


Monday, February 28, 2011

Learning to work with Millenials

        0 Comments


Wednesday, February 16, 2011

Buddha tweeting?

        0 Comments


Monday, February 14, 2011

Could it be a day of random acts of kindness?

        0 Comments


Wednesday, February 9, 2011

Instructor-Led Training is still #1 – Really?

        0 Comments


Friday, February 4, 2011

Let Your Voice Be Heard

        0 Comments


Monday, January 31, 2011

A Super Bowl of an Idea: How about dialing back a bit on the sports metaphors?

        0 Comments


Friday, January 28, 2011

Humor in marketing...I'm laughing...Are you?

        0 Comments


Tuesday, January 25, 2011

How to go about creating goals for the upcoming year

        0 Comments


Tuesday, January 18, 2011

Well? Why do we exist?

        1 Comments


Tuesday, December 14, 2010

Travel can impede learning

        1 Comments


Friday, December 10, 2010

Me and My Relationship with Work

        0 Comments


Wednesday, December 8, 2010

Management Tactics that Hurt Productivity

        0 Comments


Thursday, December 2, 2010

Lessons of Failure

        1 Comments


Tuesday, November 23, 2010

Doing the Right Thing

        0 Comments


Wednesday, November 17, 2010

The Importance of keeping your employees engaged

        0 Comments


Friday, November 12, 2010

The Big Questions

        0 Comments


Thursday, November 11, 2010

21 Ways to Shrink the Email Monster – Part 3 of 3

        0 Comments


Thursday, November 4, 2010

21 Ways to Shrink the Email Monster – Part 2 of 3

        1 Comments


Wednesday, November 3, 2010

A letter To Whom Can Make A Difference

        1 Comments


Friday, October 29, 2010

21 Ways to Shrink the Email Monster

        0 Comments


Thursday, October 28, 2010

Learning the Ropes Quickly

        0 Comments


Thursday, October 21, 2010

Creating trust in the age of social media

        1 Comments


Wednesday, October 20, 2010

Is It Time To Celebrate?

        0 Comments


Thursday, October 14, 2010

The importance of becoming a trusted change agent

        0 Comments


Wednesday, October 13, 2010

How are you socially responsible?

        0 Comments


Thursday, October 7, 2010

Great leaders encourage exceptional performance

        0 Comments


Wednesday, October 6, 2010

Flexible work. What do I mean by that?

        0 Comments


Friday, October 1, 2010

Leadership Skills and Swarming Behavior

        0 Comments


Thursday, September 30, 2010

Is everybody stressed out lately?

        1 Comments


Wednesday, September 29, 2010

Surrender and Let Go

        0 Comments


Tuesday, September 28, 2010

Learning To Communicate Successfully

        0 Comments


Friday, September 24, 2010

Have you discovered your grateful heart?

        0 Comments


Tuesday, September 21, 2010

Change and Transition

        1 Comments


Friday, September 17, 2010

A powerful question to ask when you are looking for better customer service

        0 Comments


Thursday, September 16, 2010

Light Bulbs are Welcome Any TIme

        0 Comments


Tuesday, September 14, 2010

High Expectations

        2 Comments


Tuesday, September 14, 2010

Watch Out for Those Unintended Consequences

        0 Comments


Friday, September 10, 2010

It is all in how you look at things

        0 Comments


Thursday, September 9, 2010

Blazing Customer Service: Served With Pizza Pies and Bowling

        0 Comments


Wednesday, September 8, 2010

Recharging Yourself

        1 Comments


Tuesday, September 7, 2010

For Web-based Training, Videos Don't Have to Be Studio Productions

        0 Comments


Monday, September 6, 2010

Coaching Lessons from an Expert

        2 Comments


Friday, September 3, 2010

Thirteen Ways of Looking at Training*

        0 Comments


Thursday, September 2, 2010

A surefire way to destroy morale and trust - engaging in office gossip

        1 Comments


Wednesday, September 1, 2010

Positive Words Make A Difference

        2 Comments


Tuesday, August 31, 2010

Let Them Finish the Thought

        3 Comments


Thursday, August 26, 2010

Feedback: Using Your Brain, Not Just Your Mind

        0 Comments


Tuesday, August 24, 2010

Are you doing what you love?

        2 Comments


Tuesday, August 24, 2010

A Few Comments about Comments

        3 Comments


Monday, August 23, 2010

Email Regrets: Preventing Business Embarrassment

        0 Comments


Friday, August 20, 2010

Leadership is about doing what’s right, not what’s popular

        0 Comments


Thursday, August 19, 2010

Making Time for Energy: Expanding Your Capacity and Improving Your Life

        0 Comments


Tuesday, August 17, 2010

Does social media blow your mind?

        0 Comments


Tuesday, August 17, 2010

Online Collaborative Learning, of Course!

        0 Comments


Monday, August 16, 2010

Creative Thinking: The # 1 Leadership Talent

        1 Comments


Friday, August 13, 2010

The Frustrated Flight Attendant

        1 Comments


Thursday, August 12, 2010

A Dragon or Conflict by any Other Image

        0 Comments


Tuesday, August 10, 2010

Am I the right person for the social media job?

        0 Comments


Tuesday, August 10, 2010

Manners matter in business writing

        0 Comments


Monday, August 9, 2010

Catching Flies with Honey: The Graceful Art of Communication

        0 Comments


Tuesday, August 3, 2010

Leadership Training: How Full is Your Leadership Pipeline?

        0 Comments


Wednesday, March 17, 2010

Learning to Play the Cello

        0 Comments


Wednesday, July 8, 2009

The Twitterverse

        0 Comments


Wednesday, July 1, 2009

The Necessary Revolution

        0 Comments


Wednesday, June 17, 2009

New Book Coming Out: Great Webinars

        1 Comments


Thursday, May 14, 2009

Keep Your Ego In Check

        0 Comments


Friday, May 8, 2009

Would You Like Some Feedback?

        0 Comments


Thursday, April 30, 2009

A Brave New World for Learning

        0 Comments


Monday, April 27, 2009

Sustainability in Business

        0 Comments


Monday, April 27, 2009

Welcome: The New Website is Here!

        0 Comments



Sign in