Managing Workplace Conflict: Transforming Workplace Relationships

Managing Workplace Conflict Licensing and Delivery Options

Managing Workplace Conflict workshops are available in these formats:

  • Private Classroom Workshops (for up to 25 participants) — Can include up to six two-hour workshop sessions delivered over two days (three sessions per day)
  • Private Webinar Workshops (for up to 30 participants) — Up to six 90-minute webinar workshops delivered at a timetable convenient to your organization

Our Trainers or Your Trainers

If you have a small training organization, or simply prefer to pilot the Managing Workplace Conflict program before taking the program in-house, we can provide a NetSpeed Learning Solutions certified trainer to present the program.

Most of our larger clients prefer to certify their internal trainers to deliver the Managing Workplace Conflict program. We can certify your trainers with a two-day Train-The-Trainer certification workshop, or for larger groups of trainers, we can deliver the TTT workshop onsite at your location. And if you only have one trainer to be certified, we can even make special accommodations to conduct the TTT remotely through a series of video conference calls. The TTT workshop includes a trainback experience with critique from a NetSpeed Learning Solutions master trainer.

Classroom or Webinar

We have developed two versions of our Managing Workplace Conflict program materials, so you can choose between face-to-face classroom delivery or webinar workshop delivery. We have trainers who can deliver the program via webinar. We can also certify your trainers to conduct the program via webinar. (Ask about our Virtual Facilitator Trainer Certification course that teaches your classroom trainers how to make the transition to the virtual classroom.)

Each of the six classroom sessions are designed to be two hours in length, while each of the webinar versions are designed for 90 minutes.

Site Licenses Available

If you are looking to deliver the Managing Workplace Conflict program to 100 or more participants, ask about our two-year site license option. For one flat fee, you can put implement a cost-effective training program for 100 or more employees. Volume discounts apply.  This is our most cost-effective plan for larger implementations.

Online reinforcement and reporting tools

Regardless which option you choose – face-to-face delivery or webinar, our trainers or your trainers, or even our Public Webinar Series – every option comes with full access to our suite of online reinforcement tools to maximize learning retention and transfer. (Purchase of a copy of the book Peer Power: Transforming Workplace Relationships is required for each participant. Book sold separately. Available at major online book sellers.)

Your Managing Workplace Conflict training system also comes complete with an easy-to-use online administrator tracking, management and measurement tool – including a built-in third party evaluation – so you can measure the impact of your training program. See a demo of how these online tools work.

Customization available

If you would like us to customize your implementation of Managing Workplace Conflict, we are happy to do so. Our team of experienced instructional designers can create customized exercises to fit the needs of your environment and work culture.

Also, while the program can be delivered in six two-hour classroom (or six 90-minute webinar) sessions, we can easily configure the modules to create a program consisting of from one to six sessions. Contact us for more details about customization options.


Each session is pre-qualified
for 1 credit hour by ISPI

These programs meet the requirements for 1 CPT point each (for a total of 6 possible credits) to re-certify as a Certificated Performance Technologist (CPT) through the International Society for Performance Improvement (ISPI). For more information, visit