Blazing Service: Online Learning that Ignites Customer Loyalty

Blazing Service Online Demo

You are about to take an interactive tour of The Blazing Service Learning Center. Below is a description of the online learning tools you will be able to preview for Part I. In this demo, you will see the actual online resources available to participants who have completed the Blazing Service classroom experience for the first three modules.

These materials are to be used after the classroom session, to extend and reinforce the learning experience and provide tools for learning transfer to the job.

Read below for the technical requirements in order to access the Electronic Magazine and NetSpeed Coach.

Blazing Service Electronic Magazine

This colorful four-page "e-zine" provides you with a series of short, crisp articles, case studies and role model interviews, to help reinforce key learning concepts presented in the classroom. (Typical time to complete: 15-20 minutes.)

Blazing Service At Work

These worksheets help you apply key concepts from these modules to specific issues you are facing on the job. You can use this tool whenever you want to, as often as you like. Save your worksheet, edit it, print it out, or create as many new worksheets as you'd like. No one has access to your worksheets but you. (Typical time to complete: varies - depending on the level of detail you choose to provide.)

Blazing Coach

This interactive, multimedia experience features a series of questions to let you review the key principles from the classroom session, test your responses to real-life customer-service situations, and receive immediate feedback from a "virtual coach." (Typical time to complete: less than 20 minutes.) At the end of Blazing Coach, you will be asked to complete a brief Evaluation Feedback Form about how you are applying what you learned in your Blazing Service training module. (Typical time to complete: less than one minute.)

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